Shipping policy
Effective Date: July 2026
Thank you for shopping with Shelvora. We are committed to delivering premium home organization products with reliable service and a smooth shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through Shelvora.store.
Business Information
Shelvora
Thunder Bay, Unorganized, Ontario P0T 1L0, Canada
Email: support@Shelvora.store
Phone: (888) 638-2274
1. Shipping Coverage
Shelvora proudly offers worldwide shipping. We work with trusted logistics partners to deliver our products to customers in many countries and regions.
Some remote locations or areas with shipping restrictions may require additional processing time or may not be eligible for delivery. If we cannot ship to your address, we will notify you as soon as possible and issue a full refund if necessary.
2. Free Shipping
We are pleased to offer Free Standard Shipping on all orders worldwide.
There are no minimum purchase requirements for free shipping unless otherwise stated during promotional events.
From time to time, we may introduce optional expedited shipping services where available. Any additional shipping charges will be displayed during checkout before payment.
3. Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders are prepared and dispatched within 1–3 business days after payment has been successfully verified.
During holidays, promotional events, or periods of unusually high order volume, processing times may be slightly longer.
Customers will receive an email confirmation after placing an order and another notification with tracking information once the order has been shipped.
4. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 business days
Please note that delivery estimates are not guaranteed and may vary depending on:
- Destination country
- Customs clearance
- Weather conditions
- Local courier operations
- Public holidays
- Transportation disruptions
- High shipping volumes
While most orders arrive within the estimated timeframe, unexpected delays may occasionally occur.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take 24–72 hours to appear after the carrier receives your package.
If you have not received tracking information within several business days after placing your order, please contact our support team.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before submitting your order.
If you notice an error after placing your order, contact us immediately. We will make every reasonable effort to update your address before the order ships.
Once an order has been dispatched, we may not be able to modify the shipping address.
Shelvora is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
7. Customs and Import Duties
International orders may be subject to customs inspections, import duties, taxes, or other government fees depending on your country's regulations.
These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise specified.
Shelvora has no control over customs procedures or associated charges and cannot guarantee the duration of customs clearance.
8. Delivery Delays
Although we strive to deliver every order promptly, certain situations may be beyond our control.
Possible causes of shipping delays include:
- Severe weather
- Customs inspections
- Transportation disruptions
- Carrier delays
- Natural disasters
- Public holidays
- High seasonal demand
- Government regulations
- Unexpected logistical issues
We appreciate your patience should any unforeseen delays occur.
9. Lost or Missing Packages
If your package appears to be lost or has not arrived within a reasonable time after the estimated delivery period, please contact us.
Before reaching out, we recommend checking:
- Your tracking information
- Your mailbox
- Building reception or parcel locker
- Neighbors or household members
If the package cannot be located, we will work with the shipping carrier to investigate the situation and determine an appropriate resolution, which may include a replacement or refund where applicable.
10. Damaged Deliveries
If your package arrives visibly damaged, please inspect the contents immediately.
If any product is damaged during transit, contact us as soon as possible with:
- Your order number
- Photos of the damaged product
- Photos of the shipping package
- A brief description of the issue
We will review your claim and provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.
11. Multiple Shipments
Depending on product availability and warehouse locations, your order may arrive in multiple packages.
If this occurs, each shipment will have its own tracking information where available.
Receiving one package before another does not necessarily indicate that part of your order is missing.
12. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as quickly as possible.
We will do our best to accommodate your request before the order enters the shipping process.
Once an order has been shipped, modifications or cancellations may no longer be possible. In such cases, customers may request a return after delivery in accordance with our Return & Refund Policy.
13. Contact Us
If you have any questions regarding shipping or delivery, our customer support team is happy to assist you.
Shelvora
Thunder Bay, Unorganized, Ontario P0T 1L0, Canada
Email: support@Shelvora.store
Phone: (888) 638-2274
At Shelvora, we are dedicated to providing dependable worldwide delivery and exceptional customer service, ensuring that every storage and organization solution arrives safely and helps you create a beautifully organized home.