Contact information
Effective Date: July 2026
Welcome to Shelvora. We believe that excellent customer service is an essential part of every shopping experience. Whether you have a question before placing an order, need assistance with an existing purchase, or simply want more information about our products, our support team is here to help.
At Shelvora, we are committed to providing responsive, friendly, and professional customer care. We value every customer and strive to respond to all inquiries as quickly and accurately as possible.
Business Information
Shelvora
Thunder Bay, Unorganized, Ontario P0T 1L0, Canada
Email: support@Shelvora.store
Phone: (888) 638-2274
Customer Support
Our customer support team is available to assist with a wide variety of questions and concerns, including:
- Product information
- Order status
- Shipping inquiries
- Tracking assistance
- Returns and refunds
- Exchange requests
- Damaged or defective items
- Payment questions
- Website assistance
- General shopping guidance
We are dedicated to making your experience with Shelvora simple, enjoyable, and worry-free.
Email Support
For the fastest assistance, please contact us by email.
Email: support@Shelvora.store
When contacting us, please include:
- Your full name
- Order number (if applicable)
- Email address used during checkout
- A detailed description of your inquiry
- Photos or videos if your request relates to a product issue
Providing complete information allows us to resolve your request more efficiently.
Phone Support
If you prefer to speak with us directly, you may reach our customer service team by phone.
Phone: (888) 638-2274
Please have your order number available when calling so we can assist you more quickly.
Response Time
Our goal is to respond to all customer inquiries as promptly as possible.
Typical response times are:
- Email inquiries: within 1–2 business days
- Order-related questions: within 24–48 business hours
- Return requests: within 2 business days
Response times may be slightly longer during holidays, promotional events, or periods of high customer demand.
Before Contacting Us
To help us serve you more efficiently, we recommend having the following information ready:
- Order number
- Full name
- Shipping address
- Email address used for the purchase
- Product name
- Description of the issue
- Photos or videos if applicable
This information helps us identify your order and provide the most appropriate solution.
Returns and Refunds
If you wish to return an item or request a refund, please contact us before sending any products back.
Our support team will provide return instructions and guide you through the process.
Please review our Return & Refund Policy for complete eligibility requirements.
Shipping Assistance
If you have questions about shipping, delivery times, or tracking information, we are happy to help.
Please include your tracking number or order number whenever possible so we can investigate your shipment efficiently.
Product Questions
Need help choosing the right storage solution?
Our team can provide additional information regarding:
- Product dimensions
- Materials
- Installation guidance
- Storage capacity
- Assembly recommendations
- Product compatibility
- General usage suggestions
We want you to feel confident before making your purchase.
Customer Satisfaction
Customer satisfaction is one of our highest priorities.
If your shopping experience does not meet your expectations, please let us know. We value your feedback and continuously work to improve our products, website, and customer service.
Every inquiry is treated with professionalism, respect, and care.
Business Address
Shelvora
Thunder Bay, Unorganized, Ontario P0T 1L0
Ontario
Canada
Our Commitment
At Shelvora, we are passionate about helping customers create organized, functional, and beautifully designed living spaces. From modern storage cabinets and floating shelves to wall organizers and home storage solutions, every product is selected with quality, practicality, and timeless style in mind.
We are committed to providing dependable service before, during, and after every purchase. Whether you are furnishing a new home, maximizing storage in a small apartment, or upgrading your everyday organization, our team is here to support you every step of the way.
Thank you for choosing Shelvora. We appreciate your trust and look forward to helping you create a home that feels organized, elegant, and effortlessly functional.