Refund policy

Thunder Bay, Unorganized, Ontario P0T 1L0, Canada
Email: support@Shelvora.store
Phone: (888) 638-2274

At Shelvora, we want every customer to feel confident when choosing storage, shelving, and home organization products for their space. Our products are selected to support a clean, functional, and refined home environment, and we understand that sometimes an item may not be the right fit for your room, your layout, or your expectations. This Return & Refund Policy explains how returns, refunds, replacements, and order issues are handled when you purchase from Shelvora.store.

By placing an order on our website, you agree to the terms described in this policy.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. This means you may request a return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it. It should be unused, undamaged, clean, and returned with all included parts, accessories, manuals, hardware, packaging materials, and original product packaging when possible.

Products that show signs of installation, drilling, heavy use, damage caused by improper assembly, missing components, or customer-caused wear may not be eligible for a full refund.

Free Returns

Shelvora offers free returns within 30 days for eligible orders. Once your return request is approved, we will provide return instructions. In some cases, we may provide a prepaid return label or another return solution depending on your location and the product type.

Please do not send items back without contacting us first. Returns sent without approval may be delayed, refused, or not properly matched to your order.

To start a return, contact us at:

support@Shelvora.store

Please include your order number, full name, email address used at checkout, the product you want to return, and the reason for return.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.

Please allow several business days for your bank, card provider, PayPal, Shop Pay, or other payment processor to post the refund to your account. Processing times may vary depending on your financial institution.

Refunds generally include the product price paid at checkout. If your order included additional paid services, special handling, or non-standard fees, these may be reviewed separately.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your product is damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible at support@Shelvora.store.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos or videos of the issue
Photos of the packaging if the package arrived damaged
A short description of the problem
Confirmation of whether you prefer a replacement, refund, or missing-part solution

For approved damaged or defective claims, we may offer a replacement, refund, partial refund, or another reasonable solution depending on the situation.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items damaged by misuse, incorrect installation, improper assembly, or unauthorized modification
Items with missing parts, accessories, or packaging caused by the customer
Items returned after the 30-day return window
Items marked as final sale, clearance, or non-returnable where clearly stated
Gift cards or digital products, if offered
Products exposed to excessive moisture, outdoor use, or conditions not suitable for the item

If you are unsure whether your item qualifies, please contact us before returning it.

Exchanges

The fastest way to exchange an item is to return the original product and place a new order for the item you want. Once your return is approved and processed, your refund will be issued according to this policy.

If your item arrived damaged or defective, we may arrange a replacement instead of requiring a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@Shelvora.store. We will do our best to help before the order is processed or shipped.

Once an order has already been packed, shipped, or handed to the carrier, we may not be able to cancel it. In that case, you may request a return after delivery under our 30-day return policy.

Lost or Missing Packages

If tracking shows your package was delivered but you cannot locate it, please check around your delivery area, mailbox, front desk, building reception, parcel locker, neighbors, or household members.

If the package is still missing, contact us at support@Shelvora.store. We will review the tracking details and help you with the next steps. Depending on the carrier information and investigation result, we may offer a replacement, refund, or other suitable solution.

Return Inspection

All returned products may be inspected before a refund is approved. We reserve the right to refuse a return or issue a partial refund if the item is returned used, damaged, incomplete, altered, dirty, or not in a condition suitable for resale.

For home organization products such as storage cabinets, wall shelves, pegboards, hanging shelves, and rolling carts, please ensure all screws, hooks, panels, wheels, ropes, brackets, connectors, and accessories are included when returning the item.

Refund Delays

If you have not received your refund after approval, please first check your bank account again. Then contact your credit card company or payment provider, as it may take time before your refund is officially posted.

If you have done this and still have not received your refund, contact us at:

support@Shelvora.store